Terms of Service

GIFT VOUCHERS
Our Gift Vouchers are available for all treatments and products, are non-refundable, and must be produced at the time of use. Vouchers are valid for 12 months from the date of purchase. Gift Vouchers cannot be exchanged for cash. Flow Wellbeing cannot accept liability for lost gift vouchers.

Contact Flow Wellbeing if you need advice.  

APPOINTMENTS
Please arrive on time for your treatment. Late arrival will result in a shortened treatment time that will be charged at full price.

CANCELLATIONS
To cancel or change an appointment a minimum of 24 hours’ notice is required, or a 50% charge may be applied. Missed appointments will be charged at full price.

REFUNDS AND EXCHANGES
Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Flow Wellbeing. We will not exchange or refund any item which has been used or is not in the exact condition it was purchased from us. This does not affect your statutory rights.

MAINTENANCE LOYALTY CARD 
Offer is only valid on facial rejuvenation treatments when treatment space is available. Offer is not valid in conjunction with any other offer or codes and cannot be redeemed retrospectively. No cash alternative available. Free treatment cannot be resold and is allocated to the customer only. A maximum of 1 offer per customer, to be redeemed on your 10th appointment. Loyalty Card must be presented at time of appointment to redeem.

COURSES
All courses must be paid for in full at the time of booking and completed within 12 months and are non-refundable. Missed appointments may result in treatments deducted from your course.

DEPOSITS
We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the cancellation policy.

PRICES
All pricing subject to consultation. Our prices are subject to change without notice.

TERMS OF WEBSITE USE
This page (together with documents referred to) tells you the terms and conditions (the “Terms and Conditions”) on which you may make use of the flowwellbeing.co.uk website (the " Flow Wellbeing site" or the “Site”) whether as a guest or a registered user. Please read these Terms and Conditions carefully before you start to use the Site.
By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.
Flow Wellbeing reserves the right to change (and may) these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of flowwellbeing.co.uk after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

LINKS FROM OUR SITE
This Site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. Links do not represent any endorsement or recommendation by us and do not mean we have any association with the linked websites. We have no control over the contents of sites provided by third parties and accept no responsibility for them or any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites.
Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.